How do I obtain Technical
Support?
You are automatically registered to receive technical support
when you purchase iShield online via our website or by phone.
Go to the Policy Statement page to read our support policy.
Can I install iShield™ on
more than one computer?
The iShield™ license is only valid for one computer. Hence,
you will need to purchase an additional license from our online
web portals or contact your ISP.
Will you provide periodic
updates?
The Guardware Product Update Manager offers you several options
for getting periodic software updates. These update options include
daily, weekly, or monthly. The Guardware Product Update Manager
is free and comes installed with iShield™.
Will iShield™ work
for dial-up, cable, LAN, DSL, and wireless connections?
Yes, iShield™ works for all computer browsing, irrespective
of the connection speed or delivery method.
Can iShield™ save
different settings for different users, such as small children,
older children, or parents?
No. iShield™ allows you to choose different options for different
age groups. For example, Active Block, Active Warn, or Passive all
have different levels of protection.
What if I forget
my password?
If iShield™ detects that you have forgotten your password,
it asks you to answer your personal question it has saved in its
files. If you answer the question correctly, the system emails you
your password. You supplied the system with the question and answer
when you registered your software and entered your password.
What if some pictures,
deemed to be acceptable, are blocked by iShield™?
If this occurs regularly with a particular site that you know to
be acceptable, you can add that Web site address to the White List.
If this occurs sporadically across a number of sites, you can
try decreasing the image analyzer stringency criteria by moving
the slider to a lower setting; e.g., from Safer to Safest.
What if some
pictures, deemed to be unacceptable, are not blocked by iShield™?
If this occurs regularly with a particular site, add that Web
site address to the Black List.
If this occurs sporadically across a number of sites, you can
try increasing the image analyzer stringency criteria by moving
the slider to a higher setting; e.g., from Safer to Safest.
